Making a Claim (Home Scheme)

You can contact us to make a claim on your Home Scheme policy in a number of ways:

By Phone:

Claims Service During Working Hours
Please ring us at the Church of Scotland Insurance Services Ltd on 0131 220 4119 if you want to report a new Home Claim.
Claims Service Out of Hours:
Aviva Policyholders: 0800 012345 
Use these numbers if you need to make a claim outside of our normal business hours (9.00 am -5.00 pm Monday to Friday). You will speak with one of our insurer partner’s who will be able to assist you. 

By E-mail:

Please send us an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with details of your claim.

Aviva Policyholders can complete a claim form with details.

By Fax:

Please fax us with details of the claim on 0131 220 3113.