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Help Lines

Claims Service During Working Hours: 0131 220 4119

This is the number if you want to report a new home claim or chase an existing claim during office hours.You will speak with us at at the Church of Scotland Insurance Services Ltd.

If you cannot wait to report your claim until our office is open then you can if you wish report a claim to an out of hours claims service provided by our partner insurers. Please ensure you have your policy reference to hand. 

Aviva Policyholders:  0800 012345   

If you wish to report a new claim out of hours please ring the above number. The service is available 24 hours a day 7 days a week. 

A number of other Help Lines are also available to you and a full list can be found in your Policy Document, the main numbers for Aviva Insurance limited and Ecclesiastical Insurance Office are provided below. These help lines provide advice on a range of topics including legal, tax, identity fraud, and domestic emergencies.

  • Aviva Club Assistance: 0800 051 1701