Help Lines

An additional benefit of taking out a policy with the Church of Scotland Insurance Services Ltd is that in conjunction with our partner insurers and suppliers, we are able to provide you with access to help and advice outside our normal working hours. For our joint protection calls may be recorded.

Claims Service Out of Hours

Major losses are handled by our partner loss adjuster Sedgwick (formerly Cunningham Lindsey) who should be contacted outside normal business hours (9am to 5pm, Monday to Friday) on the following number to report new major losses.  Please state clearly that you are calling in connection with a Church of Scotland Insurance Scheme claim, since this should ensure that you speak to the right person.

For any major loss that cannot wait until normal business hours, please call 0800 015 1498.  You may be asked to quote the scheme policy number.These are 24998892 CHC for buildings and contents, and 24998912 CHC for liability claims. 

This service operates 24 hours, 365 days a year.  Please have your church scheme reference available (it is in the style of “M0001”).  You will find it in the top right hand corner of your policy schedule.

Claims Service During Working Hours:  0131 220 4119

This is the number if you want to report a new claim or chase an existing claim during office hours please contact us the Church of Scotland Insurance Services Ltd.

Legal and Tax Helpline: 0345 300 1899

Call this helpline anytime, day or night, for advice on legal or tax matters in the United Kingdom. Given in confidence, the advice is free and you pay for just the cost of the call

Risk Solutions Helpline: 0345 366 6666

Call for advice on safety, fire, security and other issues that can affect your business. Most enquiries can be dealt with over the telephone, but if we can’t give you an immediate answer, we will deal with your enquiry within one working day. This service is available during office hours with an answering service outside these times.

Counselling Service Helpline: 0117 934 0105

This is a confidential service available to your staff to help deal with personal issues such as bereavement, divorce, the threat of violence in the workplace and bullying at work.

All of these services are available to you free of charge as a Church of Scotland Insurance Services Ltd customer. In order for your queries to be dealt with speedily please have your Scheme reference number which is the 4 digit number beginning with C,W,L or M and your Aviva Scheme reference the principal one being 24998892 CHC.